Care Coordinator
To streamline the intake process for prospective clients at KingdomKey Healthcare Agency and ensure a smooth transition into care services, the following system can be implemented for Care Coordinators:
1. Intake Process Overview
- Care Coordinators will receive a completed Intake Interview Form for a prospective client.
- erify the completeness of the form and contact the client or referral source to gather any missing information.
2. Confirmation of Admission Details
- Confirm the scheduled admission date and address with the client or referral source to ensure accuracy and readiness for the intake process.
3. Preparation of Admission Packet
- Prepare an admission packet for the client, including a binder, business card, visit notes, and a separate folder containing essential documents for the intake process.
4. Home Visit and Admission Process
- Care Coordinators will visit the client's home to conduct the admission process.
- Observe the home environment to ensure it is safe and suitable for the client's care needs.
5. Paperwork Review and Signatures
- Go over the paperwork with the client, explain the contents, and obtain necessary signatures for consent and agreement to receive care services.
6. Nurse Assessment Scheduling
- Schedule a nurse assessment either during the admission visit or shortly after to evaluate the client's health needs and develop a care plan.
7. Documentation and Communication
- Scan all paperwork and notes into the client's electronic record system for easy access and reference.
- Send a PDF copy of the admission documents to Kendreasteward@kingdomkeyhealthcare.com to facilitate matching the client with the most suitable Care Specialist.
By following this systematic approach, Care Coordinators at KingdomKey Healthcare Agency can efficiently manage the intake process for prospective clients, ensure all necessary information is collected, conduct thorough home assessments, and facilitate a seamless transition into care services. This system aims to enhance the client experience, improve communication among team members, and ultimately provide high-quality care tailored to each client’s needs.